01
On-net vs off-network
On-net means you’re on Telkom’s network. Off-net means you’re roaming on our partner network, but you can still stay connected by buying one of our all-network bundles.
02
Telkom vs roaming data
All-network data can be used on both the Telkom network and on roaming networks, while Telkom data can only be used in areas with Telkom coverage. Remember to choose the correct bundle before purchasing.
03
Coverage and LTE bundles
When your phone shows Telkom -R at the top of the screen, your LTE bundle will not work as you are roaming with our partner. Simply buy any all-network bundle on *180# to stay connected.
To ensure you can best use your LTE data bundles, you can prevent your SIM from roaming on our partner network. Dial *180# , select “Manage Telkom SA-R and select “Block Telkom SA – R”. If you need to roam, follow the same steps and enable Telkom SA-R. Please note that you need all-network bundles to roam.
04
Data transfer
Data bundle transfer allows Telkom subscribers to share data amongst each other. Dial *180# from the phone sending the data and follow the steps in the menu. You can choose to transfer 250MB, 500MB or 1GB with a monthly transfer limit of 5GB. Once you’ve completed the process, the data will be transferred faster than you can say megabyte.
05
Telkom Direct Carrier Billing
Direct carrier billing (DCB) is an online mobile payment method which allows you to make purchases by charging payments to your mobile bill. Our partners include Apple, ShowMax, Google Play, Galaxy Store and Spotify.
06
SIM swap
You can do a SIM swap via our WhatsApp self-service channel at no cost. Simply send a WhatsApp to Telkom on 081 160 1700 and follow the prompts. Note that SIM swaps in Telkom stores will be charged for.
07
How do I consume my plan allowances?
For our contract customers, your Data/minutes or SMS allocations will deplete in the following order:
1. Any Free/Campaign/Bonus/Promotional value will be depleted 1st.
2. Any transferred data will be depleted next and will retain the original validity period when it was transferred.
3. Included mobile plan allowances of the original purchased mobile base plan will be depleted next.
4. Any recurring bundle loaded on your account or base plan (data, minutes, or SMS) will deplete next.
5. Any once-off bundle loaded on your account or base plan (data, minutes, or SMS) will be deleted next.
6. The first in first out rule applies when purchasing multiple Recurring and Once-Off data Bundles of the same denomination offer.
7. Airtime recharges are next, if loaded, applicable to TopUp/Hybrid Postpaid plans.
8. Lastly the spend limit or credit limit will apply for open contract customers with a spend limit.
9. International roaming, international calling, international SMS/MMS, premium-rated services, and event-based billing will not deplete from your inclusive data/minute or SMS value or bundles. The current out-of-bundle rates for these services will apply.
08
Why do I receive 'Out of Bundle' redirect messages?
1. The mobile Post-paid customers shall be directed to an out-of-bundle page once the inclusive Data bundle has been depleted, notifications shall be sent for Data bundle depletion. Customers have an option to either go out-of-bundle or purchase a data bundle.
2. Subscribers shall have an option via the following channels USSD, Telkom Portal and Telkom App to select one of the following options once the Inclusive data has been depleted.
• Browse at Out of Bundle rates for the remainder of this month
• Always re-direct service to Out of Bundle Page
• Never re-direct, browse at Out of Bundle rates
3. Customers on unlimited data plans will not get the out of bundle re-direct options The Out of bundle Data page shall not be applicable to unlimited Post-paid and TopUp plans since the data allocated is unlimited.
4. The customer can change the selected option anytime during the month via the following channels: USSD, Telkom Portal and Telkom App.
