This summer, unlock endless connectivity with MetroFibre! Enjoy ultra-fast downloads, epic uploads, and uninterrupted speeds for that unbeatable fibre experience all season long.
Offers are subject to change. Cancel anytime via the MyTelkom app or the Telkom self-help portal. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon, Prime Video Mobile Edition and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
What are the benefits of Prime Video?
- Unlimited streaming on-demand of blockbuster hits, TV show favourites, and award winning Amazon Originals.
- Create up to 6 profiles on a single Prime Video account.
- Stream Prime Video on three separate devices at once.
- Download content for offline viewing / watch on the go.
- Ad-free uninterrupted viewing.
- Watch content in standard definition (SD), 1080p Full HD and 4K.
- Ultra HD resolutions (compatible devices only).
Want to know a little more?
What happens to my subscription after the promotional period?
- Your Prime Video Mobile Edition subscription will auto-renew at the end of the promotional period and the monthly subscription fee will be added to your Telkom bill.
- The monthly subscription fee for Prime Video Mobile Edition is R29 per month.
- Prepaid customers need to ensure that there is sufficient data or funds in their Prepaid Wallet to continue enjoying their Prime Video Mobile Edition subscription.
How do I cancel my Prime Video Mobile Edition subscription?
Mobile Post-paid customers can cancel their subscription via the Telkom website or MyTelkomApp. Mobile Prepaid customers can cancel their subscription on the MyTelkomApp.
Cancellation on Telkom’s website
Step 1
- On Telkom.co.za. log in to your Telkom Profile or register to create a profile.
Step 2
- Proceed to click on the entertainment menu where you can view all your entertainment services.
Step 3
- Select cancel Prime Video or Prime Video Mobile Edition service to cancel your subscription.
Step 4
- You will receive an email notification to inform you of the cancellation date.
Cancellation on MyTelkomApp
Step 1
- Log in to the MyTelkomApp or download it via the App Store or Google Play and register. Click on “Content services”.
Step 2
- Click on the “Unsubscribe button”.
Step 3
- A message will be displayed to confirm that you wish to cancel the service.
Step 4
- You will automatically be unsubscribed and a confirmation email or SMS will be sent to you.
How do I contact Telkom’s Customer Care?
Call Telkom’s Mobile helpdesk at 081180.
How do I get support for Prime Video Mobile Edition?
Customer enquiries relating to any Prime Video Mobile Edition service should be directed to Amazon at: https://www.primevideo.com/region/eu/help/contact-us/.