01
On-net vs off-network
On-net means you’re on Telkom’s network. Off-net means you’re roaming on our partner network, but you can still stay connected by buying one of our all-network bundles.
02
Telkom vs roaming data
All-network data can be used on both the Telkom network and on roaming networks, while Telkom data can only be used in areas with Telkom coverage. Remember to choose the correct bundle before purchasing.
03
Telkom only data
If you purchase a bundle that only includes Telkom Data: Note that the data is only available on the Telkom Mobile network. It is not for use on and does not roam on our roaming partners’ network. You can purchase all-network bundles to roam.
04
Emergency Top Up
Running out of cash to buy airtime and data? Get airtime or data when you absolutely need it and pay for it later. To see what you qualify for dial *180# and select Emergency Top Up and then opt in.
05
Data transfer
Data bundle transfer allows Telkom subscribers to share data amongst each other. Dial *180# from the phone sending the data and follow the steps in the menu. You can choose to transfer 250MB, 500MB or 1GB with a monthly transfer limit of 5GB. Once you’ve completed the process, the data will be transferred faster than you can say megabyte.
06
Please Call Me
If you are out of airtime you can dial *140*receivers number# (without any spaces) to request a ‘please call me’.
07
SIM swap
You can do a SIM swap via our WhatsApp self-service channel at no cost. Simply send a WhatsApp to Telkom on 081 160 1700 and follow the prompts. Note that SIM swaps in Telkom stores will be charged for.
